Reference

flnalank Privacy Policy for Your Account

Q: Who should I contact for a privacy request?

Write to privacy@flnalank.com or start an account chat and say your query is privacy related. Share your registered email or mobile number, but do not send KYC files unless asked.

flnalank keeps your account, KYC, cookie and UPI, Paytm, PhonePe records under one Privacy Policy so you can see what we collect before you open your account.

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How Your Privacy Rights Are Handled

flnalank Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy explains how we collect, use, store and share data linked to your flnalank account in India. It covers details you provide during account opening, identity checks, wallet activity, device access, cookies, support chats and messages we send about your account. Payments through UPI,

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Paytm, PhonePe or Google Pay may create records such as reference IDs, timestamps and transaction status, which help us match your wallet entries. We may also keep data needed for fraud checks, security alerts, dispute handling and legal duties. When access or eligibility is discussed, it
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depends on local law and is available where local law permits. You can ask us to correct, update or remove data where applicable, and we will explain any lawful reason if a record must be retained.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Reach Us About Your Data

Privacy questions are handled through account-aware channels so you do not need to repeat sensitive details in several places.

Privacy mailbox Email [email protected] from the address linked to your account. Mention whether you want access, correction, deletion or cookie help, and avoid attaching KYC files unless our team asks.

Account chat Tell our chat team that your query is privacy related. We route it to the account team, confirm your identity first, and do not ask you to share KYC files in open chat.

Wallet query For UPI, Paytm, PhonePe or Google Pay records, share the transaction reference and date. We use those details only to trace wallet entries and answer your privacy request.

DATA CONTROLS

Clear Controls for Account Privacy

We handle privacy work through practical account controls rather than vague promises. Your profile, wallet history, security logs and support messages are kept in separate records with access…

Data we collect

We collect account details you enter, verification data, wallet records, device signals, cookies and support messages.

Payment records

UPI, Paytm, PhonePe and Google Pay activity may show reference numbers, status, amount, time and linked account details.

Cookie choices

Cookies help keep you signed in, detect unusual access and remember basic settings.

Account security

We use verification steps before releasing data or changing account records.

Retention periods

Some records are kept while your account is active, and some are held longer for disputes, audits or legal duties.

Your requests

You can ask for access, correction, deletion or a copy of certain account data.

Privacy Policy Questions You May Ask

These answers explain how the Privacy Policy applies to your account, wallet records, cookies and support contact. They are written for India and should be read with the full policy text above. If your request involves eligibility or account access, the outcome depends on local law and is available where local law permits.

We collect the details you provide, such as name, mobile number, email, login data and verification records. We also record wallet activity, device signals and support messages needed to protect and manage your account.

We use payment references, timestamps, status updates and wallet IDs to match transactions with your account. These records help us trace missing entries, answer privacy requests and keep account statements accurate.

Yes, you can email us from your registered address and ask for access to eligible account data. We may verify your identity first and remove details that belong to another person.

You can request corrections for details such as contact data, spelling errors or outdated records. Some changes may need fresh verification, especially where KYC or wallet matching is involved.

Retention depends on the record type. Account data may remain while your account is active, while payment, dispute or legal records may be kept longer before removal or anonymisation.

Cookies help us keep sessions active, remember settings and detect unusual access. You can manage browser settings, but essential cookies may be needed for login, wallet checks and account safety.

Write to [email protected] or start an account chat and say your query is privacy related. Share your registered email or mobile number, but do not send KYC files unless asked.

flnalank Privacy Policy for Your Account

Reach Us About Your Data

Clear Controls for Account Privacy

Data we collect

Payment records

Cookie choices

Account security

Retention periods

Your requests

Privacy Policy Questions You May Ask

01 What data do you collect when I open an account?

02 How are UPI, Paytm and PhonePe records used?

03 Can I ask for a copy of my account data?

04 Can I correct wrong details in my account?

05 How long do you keep my data?

06 Do cookies track my account sessions?

07 Who should I contact for a privacy request?

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